e. Student Resources
8 March 2021 2026-05-15 20:46e. Student Resources
Home / Student Portal
Student Resources
Student Portal
Everything you need to support your studies — resources, policies, forms, and assistance all in one place.
Course Resources
Materials, tools and access links for your enrolled course
Learning Management System
Access your course content, modules and assessments
Student Handbook
Your complete guide to studying at the Institute
Burnout Masterclass - Course Guide
Overview, structure and learning outcomes
Policies & Procedures
Our obligations to you and your obligations to us.
Privacy Policy
How we collect, use and protect your personal information
Terms & Conditions
Terms governing your enrolment and use of our services
Refund Policy
Conditions and process for requesting a refund
Complaints & Appeals Policy
Your rights and our process for handling complaints
Assessment Policy
Standards and procedures for course assessment
RPL Policy
Recognition of Prior Learning - eligibility and process
Online Learning Standards
Expected conduct and requirements for online study
Accessibility Statement
Our commitment to accessible learning and services
Forms
Submit requests, complaints and applications online
Complaints Lodgement Form
Submit a formal complaint about your experience
Appeals Lodgement Form
Appeal an assessment outcome or decision
Refund Request Form
Apply for a refund in accordance with our refund policy
Financial Information
Fees, schedules and assistance available to sudents
Fee Schedule
Current fees for all courses and associated charge
Refund Policy
Conditions and timeframes for course fee refunds
Financial Assistance
Options and support available if you are experiencing financial hardship
Support & Assistance
External services and resources to support your learning
Unique Student Identifier (USI)
Create or retriever your USI at usi.gov.au - required for all nationally recognized training
Literacy & Numeracy Support
Free assistance available through the Reading Writing Hotline - 1300 655 506
Contact Us
Reach out to our team for personalized support with your studies
Can't find what you're looking for?
Our team is here to help. Reach out and we’ll point you in the right direction.
