e. Student Resources

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Student Resources

Student Portal

Everything you need to support your studies — resources, policies, forms, and assistance all in one place.

Course Resources

Materials, tools and access links for your enrolled course

Learning Management System

Access your course content, modules and assessments

External link

Student Handbook

Your complete guide to studying at the Institute

PDF download

Burnout Masterclass - Course Guide

Overview, structure and learning outcomes

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Policies & Procedures

Our obligations to you and your obligations to us.

Privacy Policy

How we collect, use and protect your personal information

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Terms & Conditions

Terms governing your enrolment and use of our services

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Refund Policy

Conditions and process for requesting a refund

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Complaints & Appeals Policy

Your rights and our process for handling complaints

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Assessment Policy

Standards and procedures for course assessment

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RPL Policy

Recognition of Prior Learning - eligibility and process

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Online Learning Standards

Expected conduct and requirements for online study

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Accessibility Statement

Our commitment to accessible learning and services

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Forms

Submit requests, complaints and applications online

Complaints Lodgement Form

Submit a formal complaint about your experience

Online form

Appeals Lodgement Form

Appeal an assessment outcome or decision

Online form

Refund Request Form

Apply for a refund in accordance with our refund policy

Online form

Credit Transfer Form

Apply for credit based on previous study or qualifications

Online form

Financial Information

Fees, schedules and assistance available to sudents

Fee Schedule

Current fees for all courses and associated charge

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Refund Policy

Conditions and timeframes for course fee refunds

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Financial Assistance

Options and support available if you are experiencing financial hardship

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Support & Assistance

External services and resources to support your learning

Unique Student Identifier (USI)

Create or retriever your USI at usi.gov.au - required for all nationally recognized training

External link

Literacy & Numeracy Support

Free assistance available through the Reading Writing Hotline - 1300 655 506

External link

Contact Us

Reach out to our team for personalized support with your studies

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