Privacy Policy

DRAFT DOCUMENT — For internal review only. This document has been prepared as a starting point and must be reviewed and finalised by a qualified Australian lawyer before publication or use. Placeholders marked [INSERT] must be completed by the Institute prior to finalisation.

1. Introduction

The Institute of EI ([INSERT RTO CODE]) is committed to protecting the privacy of individuals whose personal information we collect and hold. This Privacy Policy explains how we collect, use, store, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

By engaging with the Institute — including enrolling in a course, submitting an enquiry, or using our website — you consent to the collection and handling of your personal information as described in this policy.

2. What Information We Collect

2.1 Students and Prospective Students

• Full name, date of birth, and contact details (address, phone, email)
• Unique Student Identifier (USI)
• Educational background and prior learning
• Enrolment and assessment records
• Payment and fee information
• Language, literacy, and numeracy information
• Disability, health, or support needs (where voluntarily provided)
• Employer details (where relevant to enrolment)

2.2 Website Visitors

• IP address and browser information (via cookies)
• Pages visited and time on site
• Information submitted via contact or enquiry forms

You may visit the website without providing personal information. Cookie use can be managed through your browser settings.

3. How We Collect Information

We collect personal information:

• Directly from you — via enrolment forms, enquiry forms, email, phone, or in person
• From third parties — such as employers, government agencies, or referral partners, where you have consented
• Automatically — via website analytics and cookies

4. Why We Collect and Use Your Information

We use personal information to:

• Assess eligibility and process enrolments
• Deliver training and assessment
• Issue qualifications, statements of attainment, and academic records
• Provide student support services
• Communicate with students about their course and the Institute
• Meet our reporting obligations to ASQA and the National Centre for Vocational Education Research (NCVER)
• Respond to complaints and appeals
• Improve our services and course offerings

5. Disclosure of Personal Information

We may disclose personal information to:

• The Australian Skills Quality Authority (ASQA) — as required by law for regulatory purposes
• The National Centre for Vocational Education Research (NCVER) — for statistical and research purposes
• The Australian Taxation Office — for USI-related obligations
• State and territory training authorities — as required
• Third parties involved in course delivery — where applicable, under a formal arrangement
• Legal and professional advisors — where necessary

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Storage and Security

Personal information is stored securely in electronic and/or physical systems. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

[INSERT — detail specific data storage platform and security measures, e.g. cloud provider, encryption standards, access controls]

When personal information is no longer required, it will be securely destroyed or de-identified in accordance with our record retention obligations.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction of information that is inaccurate, incomplete, or out of date.

To make a request, contact us at: contact@instituteofei.com.au

We will respond within 30 days. In some circumstances we may decline access — if so, we will provide written reasons.

8. Complaints

If you believe we have handled your personal information in breach of the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992

9. Updates to this Policy

This policy is reviewed annually and updated when required. The current version is available on our website at www.instituteofei.com.au. Last updated: April 2026.

10. Contact

Privacy enquiries should be directed to:

The Institute of EI | RTO Code: [INSERT RTO CODE] | www.instituteofei.com.au