Accessibility Statement

DRAFT DOCUMENT — For internal review only. This document has been prepared as a starting point and must be reviewed and finalised by a qualified Australian lawyer before publication or use. Placeholders marked [INSERT] must be completed by the Institute prior to finalisation.

1. Our Commitment

The Institute of EI is committed to ensuring that our website, online learning environment, and course materials are accessible to all people, including those with disability. We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

2. Website Accessibility

We have taken the following steps to improve the accessibility of our website:

• Sufficient colour contrast throughout the site, compliant with WCAG 2.1 AA standards
• Alternative text on all meaningful images
• Keyboard navigability across all key site functions
• Clear, plain language in all content
• Resizable text that does not break page layout
• Accessible forms with clearly labelled fields
• [INSERT — any additional accessibility features implemented]

3. Online Learning Environment

Our online learning environment is delivered via [INSERT platform name, e.g. OpenLMS]. We are committed to ensuring course content and activities are accessible. Where content cannot be made fully accessible, we will provide an accessible alternative.

[INSERT — describe any accessibility features of the LMS, or known limitations and mitigations]

4. Course Materials

We aim to produce course materials that are:

• Available in accessible digital formats (PDF and Word)
• Written in plain English at an appropriate reading level
• Free from unnecessary jargon
• Supplemented with visual supports where appropriate

Students who require materials in an alternative format (e.g. large print, audio) are encouraged to contact us prior to course commencement.

5. Reasonable Adjustments

The Institute will make reasonable adjustments to training delivery and assessment to support students with disability, where doing so does not fundamentally alter the nature of the assessment. Students are encouraged to disclose any support needs prior to enrolment.

6. Known Limitations

[INSERT — disclose any known accessibility limitations. If none are known, state: “We are not currently aware of significant accessibility limitations and will update this statement as we continue to test and improve our digital accessibility.”]

7. Feedback and Reporting Issues

We welcome feedback on the accessibility of our website and course materials. If you experience an accessibility barrier, please contact us:

We aim to respond to accessibility feedback within 5 business days.

8. Formal Complaints

If you are not satisfied with our response, you may lodge a formal complaint in accordance with our Complaints & Appeals Policy, or contact the Australian Human Rights Commission: www.humanrights.gov.au

9. Review

This Accessibility Statement is reviewed annually. Last updated: April 2026. Next review: April 2027.

The Institute of EI | RTO Code: [INSERT RTO CODE] | www.instituteofei.com.au